Terms of Service
Clear terms and conditions governing the use of our cleaning services and website.
Agreement Scope and Acceptance
These Terms of Service ("Terms") govern your use of Altercache' cleaning services and website. By booking our services or using our website, you agree to be bound by these terms and conditions.
These terms constitute a legally binding agreement between you and Altercache. If you do not agree to these terms, please do not use our services or website. We may update these terms periodically, and continued use constitutes acceptance of any changes.
Service Usage and Responsibilities
Service Booking and Availability
- • Services are available subject to team capacity and geographic coverage areas
- • Booking confirmation constitutes acceptance of service terms and pricing
- • Service schedules may be subject to weather conditions and unforeseen circumstances
- • We reserve the right to decline service requests that fall outside our capabilities or service areas
- • Recurring services require minimum 48-hour notice for schedule changes or cancellations
Customer Responsibilities
- • Provide accurate contact information and service location details
- • Ensure safe access to all areas requiring cleaning services
- • Secure valuables and fragile items before service commencement
- • Inform us of any allergies, pets, or special considerations
- • Be present during initial service or provide detailed access instructions
- • Provide timely feedback regarding service quality and any concerns
Payment Terms and Conditions
- • Payment is due upon completion of services unless alternative arrangements are made
- • Prices are quoted in Kenyan Shillings (KES) and include applicable taxes
- • Late payment may result in service suspension and additional charges
- • Disputed charges must be reported within 7 days of service completion
- • Refunds are processed according to our satisfaction guarantee policy
Service Modifications
We may need to modify, suspend, or discontinue services due to operational requirements, safety concerns, or legal obligations. When possible, we provide advance notice and work with customers to minimize disruption.
User Conduct and Legal Obligations
Acceptable Use Policy
- • Use services only for legitimate residential or commercial cleaning purposes
- • Provide accurate information when booking services
- • Treat our staff with respect and professionalism
- • Follow safety guidelines and recommendations
- • Report any issues or concerns promptly and constructively
Prohibited Activities
- • Misrepresenting service needs or property conditions
- • Requesting services for hazardous or illegal activities
- • Interfering with our team's ability to perform services safely
- • Using our services to circumvent health or safety regulations
- • Sharing access credentials with unauthorized parties
Age Requirements and Capacity
Services may only be booked by individuals who are 18 years or older and have legal capacity to enter into contracts. Minors must have parental or guardian consent and supervision during service delivery.
Content and Communication Guidelines
All communications with our team should be professional and respectful. We reserve the right to terminate services for customers who engage in harassment, discrimination, or abusive behavior toward our staff or other customers.
Service Limitations and Disclaimers
Disclaimer of Warranties
Our services are provided "as is" to the best of our ability using professional standards and eco-friendly products. While we strive for excellence, we cannot guarantee specific outcomes due to variables beyond our control such as:
- • Pre-existing stains, damage, or wear that cannot be reversed through cleaning
- • Natural variations in material response to cleaning products
- • Environmental factors affecting drying times and results
- • Client property conditions that may limit cleaning effectiveness
Limitation of Liability
Our liability is limited to the cost of the specific service where issues occurred. We maintain comprehensive insurance coverage but our maximum liability shall not exceed:
- • The amount paid for the specific service session in question
- • KES 50,000 for any single incident, whichever is lower
- • Claims must be reported within 48 hours of service completion
- • Liability excludes consequential or indirect damages
Service Termination Conditions
We reserve the right to terminate services under the following circumstances:
- • Violation of terms of service or acceptable use policy
- • Non-payment or repeated late payment of service fees
- • Unsafe or unsuitable working conditions at client property
- • Inappropriate behavior toward staff or violation of professional boundaries
- • Client requests for services outside our scope or expertise
Force Majeure
We are not liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, government regulations, labor disputes, or public health emergencies. We will make reasonable efforts to reschedule affected services.
Legal Information and Dispute Resolution
Governing Law and Jurisdiction
- • These terms are governed by the laws of Kenya
- • Disputes subject to jurisdiction of Kenyan courts
- • Consumer protection laws remain in full effect
- • International customers subject to local consumer rights
Terms Modification Policy
- • Terms may be updated to reflect service improvements
- • Changes posted on website with effective date
- • Continued use constitutes acceptance of updates
- • Significant changes communicated directly to customers
Dispute Resolution Process
- • Direct communication with customer service team
- • Escalation to management for unresolved issues
- • Mediation through recognized dispute resolution services
- • Legal action as final resort for serious disputes
Severability and Enforcement
- • Invalid clauses do not affect remaining terms
- • Terms enforceable to maximum extent permitted by law
- • Waiver of one breach does not waive future breaches
- • Headings for convenience only, not legally binding
Contact Information for Legal Matters
For legal inquiries, contract disputes, or formal complaints, contact our legal compliance team through the website contact form. Mark your inquiry as "Legal Matter" for priority handling. We aim to acknowledge legal communications within 48 hours and provide substantive responses within 10 business days.
Questions About These Terms?
Our customer service team is available to explain these terms and answer questions about your rights and responsibilities. We believe in transparent, fair business practices and want you to feel confident about our services.