Privacy Policy
Your privacy is fundamental to our relationship. Learn how we protect your personal information.
Our Commitment to Data Protection
At Altercache, we are committed to protecting your personal information and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data when you use our cleaning services or interact with our website.
We believe that transparency builds trust, which is why we provide clear information about our data practices. This policy applies to all personal information we collect through our website, service bookings, and customer interactions.
Information We Collect
Personal Information You Provide
- • Contact Details: Name, phone number, and email address for service booking and communication
- • Service Information: Property address, cleaning preferences, special instructions, and service history
- • Payment Information: Billing address and payment preferences (payment processing handled securely by third parties)
- • Communication Records: Messages, feedback, and correspondence related to our services
Information Collected Automatically
- • Website Usage: Pages visited, time spent, and interactions with website features
- • Device Information: Browser type, operating system, and IP address for security and optimization
- • Cookies and Tracking: Preferences, session data, and analytics information as detailed in our cookie policy
- • Location Data: General location information to provide relevant service areas and local content
Legal Basis for Processing
- • Service Performance: Processing necessary to provide cleaning services you've requested
- • Legitimate Interest: Improving services, customer support, and business operations
- • Consent: Marketing communications and optional analytics with your explicit permission
- • Legal Compliance: Meeting regulatory requirements and resolving disputes
Data Retention Periods
We retain personal information for as long as necessary to provide services and comply with legal obligations. Customer service records are kept for 7 years, marketing preferences until withdrawal, and website analytics data for 26 months unless you object earlier.
How We Use Your Information
Service Delivery
- • Schedule and perform cleaning services
- • Communicate service updates and reminders
- • Process payments and maintain billing records
- • Provide customer support and resolve issues
- • Maintain service quality and safety standards
Business Operations
- • Improve service quality and customer experience
- • Develop new services and features
- • Analyze website usage and optimize performance
- • Comply with legal and regulatory requirements
- • Protect against fraud and security threats
Marketing Communications
With your consent, we may send promotional materials about our services, special offers, and cleaning tips. You can opt out at any time using the unsubscribe link in emails or by contacting our customer service team.
Data Sharing with Third Parties
We do not sell personal information. We may share data with trusted service providers (payment processors, booking systems, analytics providers) who help us deliver services under strict confidentiality agreements. We may also share information when required by law or to protect our rights and safety.
How We Protect Your Information
Technical Safeguards
- • SSL encryption for all data transmission
- • Secure servers with regular security updates
- • Encrypted storage of sensitive information
- • Regular security assessments and monitoring
- • Secure backup and disaster recovery systems
Organizational Measures
- • Limited access to personal data on need-to-know basis
- • Staff training on data protection and privacy
- • Confidentiality agreements with all team members
- • Regular review of data handling procedures
- • Incident response plan for security breaches
Data Breach Notification
In the unlikely event of a data breach that poses risks to your privacy, we will notify affected customers within 72 hours and take immediate action to minimize impact. We maintain comprehensive incident response procedures and work with cybersecurity experts to prevent and address security issues.
Your Data Protection Rights
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal data when legally permissible
Right to Portability
Transfer your data to another service provider in a structured format
Right to Object
Object to processing for marketing or legitimate interests
Right to Restrict
Limit how we process your data in certain circumstances
How to Exercise Your Rights
Submit a Request
Contact our privacy team through the website contact form or customer service. Include your full name and describe your specific request clearly.
Response Timeline
We respond to privacy requests within 30 days. Complex requests may take longer, but we'll keep you informed of progress and expected completion dates.
Privacy Questions or Concerns?
Our privacy team is dedicated to addressing your concerns and helping you understand your rights. We respond to privacy inquiries within 24 hours and are committed to resolving issues promptly.